These terms of use (“Terms”) govern your use of (i) the website located at (“Site”); (ii) the mobile application (“App”); and (iii) the services we provide from through the Site and App, together, (the “Services”).

The Site and App are copyrighted works belonging to Joivy Ltd (“Joivy”, “us”, “our”, and “we”).  Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted on the Site and/or App in connection with such features.  

All such additional terms, guidelines, and rules, including our Privacy Policy (as defined below), are incorporated by reference into these terms of use (together, these “Terms”).

What do these Terms cover? These Terms are the terms and conditions that govern your access to, and use of, the Site, App and Services.

Why should you read these Terms? These terms create a legally binding agreement between you and us.  By accessing or using the Site, App and Services, you are accepting these Terms.

You confirm that you can enter the agreement. You confirm and promise to us that you have the right, authority, and capacity to enter into these Terms.  

Which provisions of the Terms should you pay particular attention to? The key terms that you should consider in particular detail are:

Changes to the Services and these Terms

User Content

Our responsibility for loss or damage

Appstore Terms Also Apply. Your use of the App is also controlled by the Apple Media Services Terms and Conditions and the Android Appstore Terms and Conditions for your applicable jurisdiction, available here: and here:

Operating System Requirements. The web-based App requires a device with web browser installed and minimum of 1 GB of memory. The iOS-based App requires iPhone, iPod or iPad device and the iOS operating system in version 9 or higher. The Android-based App requires a touch device with Android operating system in version 6.0 or higher and Google services installed on it.

What to do if you don’t want to accept these Terms? If you do not agree with all of the provisions of these Terms, do not access and/or use the Site, App and Services.

  1. Information about Joivy and contact details

  2. Who we are. Joivy is a company registered in England and our company registration number is 09677243.

  3. Where we are based. Our registered office is at 1 Fore Street, Ground Floor, London, England, EC2Y 5EJ.

  4. How to contact us. You can contact us by writing to us at

  5. How we may contact you. If we have to contact you we may do so by telephone or by email to the address you provided when you registered for an Account.

  6. Email counts as “in writing”. When we use the words "writing" or "written" in these Terms, this includes emails. For contractual purposes, you: (a) consent to receiving communications from Joivy by email; and (b) agree that all communications that we provide to you by email satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing.

  7. Changes to the Services and these Terms

  8. Small changes. We may make changes to the Site, App and Services and/or these Terms:

  9. to reflect changes in relevant laws and regulatory requirements; and

  10. to implement minor technical adjustments and improvements, for example to address a security threat.

  11. More significant changes. In addition, we may make the certain more significant changes to the Site, App and Services and/or these Terms, but if we do so and these changes will materially or adverse your rights or use of the Site, App and Services, we will notify you of such changes.

  12. How do we deal with your Personal Information? Your submission of information, including personal data, through or in connection with the Site or App and our use of cookies is governed by the terms of our privacy policy as updated from time to time, available at [INSERT FULL URL FOR PRIVACY POLICY] (“Privacy Policy”).

  13. Accounts: Account Creation.  In order to use certain features of the Site and App, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form.  

  14. Accurate and up-to-date Information. All the registration information you submit must be truthful and accurate. If for any reason any information you submit becomes untruthful, inaccurate and/or incomplete, you agree that you will update that information to maintain its accuracy.

  15. What to do if you want to delete your account.  You can delete your Account at any time, for any reason, by following the instructions on the Site and App. At this point, we should remind you that we also have certain rights to suspend or terminate your Account, these are outlined in Section 8.1.

  16. You are responsible for your Account.  You are responsible for maintaining the confidentiality of your Account log-in information (including, for example, your password). Accordingly, you are responsible for all activities that occur under your Account.  

  17. What to do if you become aware of, or suspect, unauthorised use of your Account. You should notify us immediately if you suspect or become aware of any unauthorised use of your Account or any other breach of security.  

  18. Access to the Site and App

  19. Licence.  Subject to these Terms (in particular, the restrictions described in Section 5.2), Joivy grants you a licence to use and access the Site, App and Services on the basis that this licence is:

  20. not a commercial licence – you can access and use the Site, App and Services for your personal, non-commercial uses and to offer your own services such as advertising and planning events and promoting your own products and services, but you cannot commercialise our Site, App or Services for your own commercial gain;

  21. non-transferable – you can’t pass this right to someone else;

  22. non-exclusive – other people can access and use the Site and App;

  23. revocable – we have the right to remove your ability to use the Site and App in accordance with these Terms; and

  24. limited – the licence does not extend beyond what has just been described above.

  25. Certain Restrictions.  The rights granted to you in these Terms are subject to a number of important restrictions, particularly relating to how you access and use the Site and App, Joivy’s property that is comprised in the Site and App and other users’ User Content. In particular, you agree that your use of the Site and App are subject to the following restrictions:(a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or App, whether in whole or in part, or any content displayed on the Site or App; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site or App, otherwise that as permitted by applicable law for interoperability purposes; (c) you shall not access the Site or App in order to build a similar or competitive website, product, or service; and (d) except as expressly stated in these Terms, you agree that no part of the Site or App may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.  

  26. Unless otherwise indicated, any future release, update, or other addition to functionality or content of the Site and App shall be subject to these Terms.  All copyright and other proprietary notices on the Site or App (or on any content displayed on the Site or App) must be retained on all copies thereof.

  27. Modifications, Availability and Usage Limitations.  

  28. Modifications. We reserve the right, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Services without notice for valid commercial reasons without liability to you. Without limitation to the preceding sentence, we may periodically schedule system downtime for maintenance and other purposes. You also acknowledge that unplanned system outages may occur.

  29. Availability. The Services are provided over the Internet and so their quality and availability may be affected by factors outside our reasonable control.  Accordingly, we cannot accept any responsibility for any connectivity issues that you may experience when using the Services or for any loss of material, data, transactions or other information caused by system outages, whether planned or unplanned. In addition, you acknowledge and agree that you (and not us) are responsible for obtaining and maintaining all telecommunications, broadband and computer hardware, equipment and services needed to access and use the Services, and for paying any data charges that may be charged to you by your network provider in connection with your use of the Services.

  30. Usage Limitations. If you have signed up to receive our Services  free of charge, you acknowledge and agree that your use of the Services will be subject to our Acceptable Use Policy (see Section 6.6 below) and any other applicable usage restrictions as updated and made available on the Site or App from time to time.

  31. No Support or Maintenance.  You acknowledge and agree that Joivy will have no obligation to provide you with any support or maintenance in connection with the Site, App and Services.

  32. Ownership.  Excluding any User Content (this term is defined below) that you may provide, you acknowledge that all the intellectual property rights, including copyrights, patents, trade marks, and trade secrets, in the Site, App and Services and their content are owned by Joivy, Joivy’s suppliers or, in the case of other users’ User Content, other users of the Site, App and Services.  Neither these Terms (nor your access to the Site or App) transfers to you or any third party any rights, ownership or similar interests in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 5.1. Joivy and its suppliers reserve all rights not granted in these Terms.  There are no implied licences granted under these Terms.

  33. User Content

  34. User Content.  “User Content” means any and all information and content that a user submits to, or uses with, the Site or App (e.g., content in the user’s profile, assessment or test responses or postings).  You are solely responsible for your User Content.  You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party.  

  35. How User Content cannot be used. You confirm and promise to us: that your User Content does not and will not violate our Acceptable Use Policy (defined in Section 6.6).  You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by Joivy.  Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy.  

  36. Backing up User Content. Joivy is not obligated to backup any User Content, and your User Content may be deleted from the Site or App at any time without prior notice – accordingly we recommend you store and backup copies elsewhere. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.

  37. Licence for Joivy to use your User Content.  So that we can operate the Site and App, host and display your User Content, and provide the Services, you grant (and confirm and promise to us that you have the right to grant) Joivy a licence to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content on the basis that such licence is:

  38. non-exclusive – you and, if you let them, other people can use your User Content;

  39. perpetual – we can use your User Content in a fashion described above forever;

  40. royalty-free and fully-paid – we don’t have to pay you (either now or in the future) to use your User Content in the fashion described above;

  41. worldwide – we can use your User Content in fashion described above anywhere in the world; and

  42. sublicenseable – you allow us to authorise,  solely for the purposes of including your User Content in the Site, App and Services, other business and individuals to use the licence describe above.

  43. Moral rights waiver. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

  44. Acceptable Use Policy.  The following terms constitute our “Acceptable Use Policy”:

  45. Protection of our reputation and third party rights. You agree not to use the Site or App to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libellous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.

  46. Protection of our systems. In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site or App any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site or App unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii)  use the Site or App to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site or App, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site or App (or to other computer systems or networks connected to or used together with the Site or App), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Site or App; or (vi) use software or automated agents or scripts to produce multiple accounts on the Site or App, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site or App (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site or App for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).

  47. How might we enforce these Terms if you violate them?  We reserve the right (but have no obligation) to review any User Content, and to investigate and/or take appropriate action against you if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person – the action we take will be determined by us acting in our sole discretion. Examples of action that we might take could include: removing or modifying your User Content, terminating your Account in accordance with Section 8.1, and/or reporting you to law enforcement authorities.

  48. Feedback.  If you provide Joivy with any feedback or suggestions regarding the Site, App or Services (“Feedback”), you hereby transfer to Joivy all rights in such Feedback. You also agree that Joivy shall have the right to use and fully exploit such Feedback and related information in any manner it considers appropriate.  

  49. Do not send us confidential information in Feedback. Please note that the Feedback you provide to Joivy will not be treated as confidential information – accordingly, you agree not to submit to Joivy any information or ideas that you consider to be confidential or proprietary.

  50. Third-Party Links & Ads; Other Users

  51. Third-Party Links & Ads.  The Site, App and Services may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Where the Site, App and Services contains links to Third-Party Links & Ads, these links are provided for your information and convenience only. We have no control over the contents of those sites or resources. Joivy does not review, approve, endorse or make any promises with respect to Third-Party Links & Ads.  

  52. You use Third-Party Links & Ads at your own risk. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, not these Terms.  

  53. Other Users.  Each Site user and each App user is solely responsible for any and all of its own User Content.  

  54. Our responsibility for loss or damage

  55. The Site and App are not bespoke to you.  You acknowledge that the Site and App have not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the Site or App meet your requirements.

  56. We are responsible to you only for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time these Terms are entered into and both we and you knew it might happen.

  57. We are not liable for business losses. As noted above, if you use the Site, App or Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  58. No liability for User Content. We do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.  We make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content.  

  59. No liability for user interactions. Your interactions with other Site user or App users are solely between you and such users.  We simply host the Site and App and do not control your interactions with other Users, you agree that Joivy will not be responsible for any loss or damage incurred as the result of any such interactions.  

  60. No liability for inaccuracy of test or assessment results or reports. We cannot guarantee the accuracy, currency, suitability, quality or reliability of the results of, or output produced by, any test or assessment taken on our Site or App, nor the contents of any report generated by us. We will not be liable for any such results or reports, their use or interpretation by you, or any third parties.

  61. No liability for decisions. We will not be responsible for decisions made by you or any third parties, including without limitation, any decisions made in whole or in part on the basis of any results of, or output produced as a result of, any assessment or test taken on our Site or App, or on the basis of any report generated by us. By way of example and without limitation, you acknowledge that hiring decisions are based on several factors, and we have no liability to you or any third party in connection with any recruitment decision made by you or any third party.    

  62. No liability for damage caused by unauthorised access. We will not be responsible for any loss or damage incurred as a result of unauthorised access to your Account which is not within our reasonable control, including where you fail to comply with Section 4.5.

  63. What we do not exclude. Nothing in these Terms shall limit or exclude our liability for:

  64. death or personal injury resulting from our negligence;

  65. fraud or fraudulent misrepresentation; or

  66. any other liability that cannot be excluded or limited by English law.

  67. [Payments and Refunds

  68. Premium Services Terms. If you are using our premium services, your use of such services will be subject to these Terms and to our Payment Terms and Conditions which are available here [INSERT URL TO PAYMENT TERMS]] or otherwise agreed between us in writing.  

  69. Term and Termination.   

  70. Duration of Terms. Subject to this Section 9, these Terms will remain in full force and effect while you use the Site, App or Services.  

  71. When we might suspend or terminate your Account or Site or App access. We may suspend or terminate your rights to use the Site or App (including your Account) at any time for any reason at our sole discretion, including for any use of the Site or App in violation of these Terms.  

  72. What happens when these Terms terminate? Upon termination of your rights under these Terms, your Account and right to access and use the Site and App will terminate immediately.  You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases – for this reason, we recommend you pay particular attention to Section 6.3 (Backing up User Content).  

  73. What terms will continue after these Terms have been terminated? Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 5.2 to 5.5, and Sections 6 to 10.

  74. Other important terms

  75. Headings and Interpretation. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”.  

  76. We may transfer these Terms to someone else. We may transfer our rights and obligations under these Terms to another organisation – for example, this could include another member of our group of companies or someone who buys our business. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

  77. Nobody else has any rights under these Terms. These Terms are between you and us. No other person shall have any rights to enforce any of its terms.

  78. If a court finds part of these Terms illegal, the rest will continue in force. Each of the Sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Sections will remain in full force and effect.

  79. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

  80. Which laws apply to these Terms and where you may bring legal proceedings. These Terms are governed by English law and we both agree to submit to the non-exclusive jurisdiction of the English courts. This means that, if you are a citizen of a country in the EU, you may bring a claim to enforce your consumer protection rights in connection with these Terms in England or in the EU country in which you live.

  81. Copyright/Trademark Information.  Copyright © 2017 Joivy Ltd. All rights reserved.  All trademarks, logos and service marks (“Marks”) displayed on the Site, App and Services are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

  82. Contact Information. If you wish to contact us in writing, or if these Terms require you to give notice to us in writing, please contact us at